Frequently Asked Questions
Are my records with the credit union safe?
5Point backs up the system data on a daily basis. The backups are stored at an offsite location. In the event that we have to evacuate this area, multiple sets will be sent to different parts of the United States for safekeeping.
Would I have access to cash should I have to evacuate?
The first response of course is to plan ahead - get cash in advance from any 5Point location. Plan for at least 3-4 days of expenses for your family (i.e. – hotel, food, gas, etc). If you have an ATM/Debit Card, you will have access to cash from any ATM terminal or Point-of-Sale purchase. We will reimburse all ATM fees during this period. You would also have access to cash via your credit card from cash advances. Ensure that you have your PIN.
What happens if power is lost or heavy flooding occurs in the areas where 5Point stores are located?
Should either of these situations occur, our operations will not be significantly impacted as we will be running everything out of our co-location in Austin, Texas. This should cause our members to feel little disruption in our phone services, online services, debit and ATM services, loan services, etc.
Is the credit union a member of the “Credit Union Shared Branch” system?
Yes. You can visit any shared branch to make account inquiries, withdrawals, deposits, and transfers, make loan payments, and cash their checks while they are away from the area. Click here
to locate a shared branch.
Are any of the Safe Deposit vaults waterproof?
No. We encourage you to purchase inexpensive waterproof bags (can be found in local sporting goods stores or on the internet easily) to place the contents of your box in ahead of time.
How is my direct deposit to my account affected if 5Point offices are closed?
In most cases, your deposit should post as normal as this part of operations will run out of Austin as well. At times, it may even post a day ahead of schedule in the day or two leading up to an impending evacuation order in order to give you access to your funds sooner.