Here's what to expect from 5Point in the event of a hurricane.

If an order to evacuate is given by the Governor, all 5Point locations affected will be closed and employees released immediately thereafter once everything is secured. We will never jeopardize the safety of our employees and members in this case. The credit union would re-open as soon as possible. If our administration building is affected, 5Point would run everything out of a co-location in Austin, Texas. This should cause you to feel little disruption in our phone services, online services, debit and ATM services, loan services, etc. 

You would be able to call us at 1.800.825.8829 or visit us online to find out the latest updates. 

Hurricane Preparedness Tips

  1. Set up home banking.  If you do not currently have home banking on your accounts, please click here to sign up. If you have any problems setting up your home banking account, call us at 1.800.825.8829 for assistance.
  2. Set up remote deposit capture on your 5Point mobile app. This will allow you to deposit checks with your phone. It does take several days to enable this feature, so now is a great time to set it up.
  3. Write down the 5Point routing number. Our routing number is 313187571.
  4. Have wiring instructions accessible. Click here for printable wiring instructions.
  5. Locate shared branches. Did you know that 5Point is part of a shared network of credit unions that will allow you access to your 5Point accounts all over the world? Click here to locate a shared branch.
  6. Make sure to have a credit card. A credit card will be invaluable to you in the event of an evacuation. If you need to book a hotel, it does not incur the large holds commonly placed on debit cards.  It can also cover unexpected expenses. Apply for our 5Point Mastercard here.
  7. Purchase inexpensive waterproof bags (can be found in local sporting goods stores or on the internet easily) to place the contents of your safe deposit box in ahead of time.
  8. Have the contact information for all your creditors in one place. In the event of a natural disaster, you should notify  them as soon as possible. They can give you options in the event the storm impacts your income.
  9. Read over your insurance policies, and consider flood insurance. Your standard homeowners or windstorm policy may not cover all damages.
  10. Have contact information for your insurance agent, and if your insurance company offers an app, consider downloading it. Many enable you to review your policies, file claims and submit photos.
  11. Remember to pack birth certificates, Social Security cards and passports. Replacing these items is time-consuming and in some cases very problematic.
  12. Remove household ornaments that are not secure. Shephard’s hooks, gazing balls, flags and awnings can become dangerous and destructive in extreme weather.

Frequently Asked Questions

Are my records with the credit union safe?
5Point backs up the system data on a daily basis. The backups are stored at an offsite location. In the event that we have to evacuate this area, multiple sets will be sent to different parts of the United States for safekeeping.
 
Would I have access to cash should I have to evacuate?
The first response of course is to plan ahead - get cash in advance from any 5Point location. Plan for at least 3-4 days of expenses for your family (i.e. – hotel, food, gas, etc). If you have an ATM/Debit Card, you will have access to cash from any ATM terminal or Point-of-Sale purchase. We will reimburse all ATM fees during this period. You would also have access to cash via your credit card from cash advances. Ensure that you have your PIN.

 What happens if power is lost or heavy flooding occurs in the areas where 5Point stores are located?
 Should either of these situations occur, our operations will not be significantly impacted as we will be running everything out of our co-location in Austin, Texas. This should cause our members to feel little disruption in our phone services, online services, debit and ATM services, loan services, etc.

Is the credit union a member of the “Credit Union Shared Branch” system?
Yes. You can visit any shared branch to make account inquiries, withdrawals, deposits, and transfers, make loan payments, and cash their checks while they are away from the area. Click here to locate a shared branch.
 
Are any of the Safe Deposit vaults waterproof?
No. We encourage you to purchase inexpensive waterproof bags (can be found in local sporting goods stores or on the internet easily) to place the contents of your box in ahead of time.
 
 How is my direct deposit to my account affected if 5Point offices are closed?
In most cases, your deposit should post as normal as this part of operations will run out of Austin as well. At times, it may even post a day ahead of schedule in the day or two leading up to an impending evacuation order in order to give you access to your funds sooner. 
 
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