Scheduled Maintenance |
Our electronic services will be intermittently unavailable on Monday, November 18th, from 8:00 PM through 11:30 PM due to scheduled maintenance. We apologize for any inconvenience this may cause.
Holiday Closing |
We will be closed on Thursday, November 28th, and Friday, November 29th in observance of Thanksgiving. Our lobbies will be closed on Saturday, November 30th, but our drive-thrus will remain open.
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What is 5Point Credit Union's routing number?
Our routing number is 313187571.
How do I find my account number?
Account numbers can be located in online banking. For a savings account number, login and view your e-statement. The account number will be located on the upper right corner of the statement. For a checking account, login and select the checking account. Then, click on account details.
Why was my debit card declined while traveling?
Fraud alerts can trigger when your debit card is used out of town. If you’re traveling somewhere that’s a significant distance from home, your debit card purchases may be flagged for potential fraud. But you can prevent this by simply letting us know you’re traveling.
What do I do if my card is declined while traveling?
If you forget to place a travel notice and your card is declined for a valid purchase, call us at
1.800.825.8829
. We're available 24/7 to help with any debit card issues.
How do I sign up for home banking?
To sign up for home banking, please
click here
.
If you have any problems setting up your home banking account, we want to help. Call us at
1.800.825.8829
for assistance.
What do I do if I get locked out of home banking?
If you get locked out of home banking or you've forgotten your home banking username or password, simply click on the
forgot username/password
link, and follow the prompts.
How long is the wait before I can use my debit card that was issued in a branch?
Your debit card should be available for use the next business day (excluding Saturday).
How can I wire funds to my account?
Click here for wiring funds instructions.
What counts against the six transfers from my money market account?
Transfers and withdrawals to another account of yours at 5Point or to a third party by means of:
Preauthorized or automatic transfer;
Telephone or fax;
Home or internet banking; or
Check, draft, debit card, or similar order payable to third parties
What does NOT count against money market transfers?
Withdrawals or transfers made in person;
Transfers
into
the account;
Transfers to repay member loans and associated expenses at 5Point; and
Withdrawals directly to you when made by ATM, or by mail.
Why was I charged a $5 transfer fee?
You have established a service linking your share or deposit account authorizing us to cover an insufficient item with other individual or joint accounts.
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