Notice | If your account has had no activity in the last year and you have not contacted the credit union, your account becomes dormant. After three years of dormancy, your account becomes abandoned, and the funds in the account will be sent to the State Comptroller by July 1, 2022.
Debit and Credit Card Information | 5Point mails a new card the same month your current card expires. For example, if your card expires 07/22, a new card will arrive in July. If you have questions about your cards, please give us a call or chat with us.
Holiday Closing | We will be closed on Monday, July 4, in observation of Independence Day.

You’ve got questions? We’ve got the answers.

Whatever your question is, there’s someone at 5Point who is ready to give you the answer in a friendly and timely fashion. Here are some useful numbers and email addresses to keep on hand.

Please do not submit secure information through email. Ex: account numbers, social security numbers, etc.
 

telephone
Get in touch with 5Point

1.800.825.8829 
409.962.8793 

If you have general questions about being a 5Point member, please email us at info@5pointcu.org.

Visit one of our branches | Click here for a list of locations.

Contact member services

1.800.825.8829  (menu option 2)

If you’re already a 5Point member and have specific questions regarding your account, please contact memberservices@5pointcu.org.

credit card
Cancel a debit card

1.800.825.8829

Credit card member services

1.866.590.7672 for Platinum, Platinum Rewards, and Business cardholders

1.866.590.7682 for Signature cardholders

Learn more about loans

1.800.825.8829  (menu option 3)

credit card
Hear about mortgage options

1.800.825.8829 (menu option 4)
Email: mortgage@5pointcu.org




 

 

You now have the ability to chat with a 5Point team member online during business hours!

On desktop, simply log into Home Banking and select the “Chat with Us” feature.
Getting answers is easy on the 5Point app, too. Log in to home banking, go to More and select the Chat feature at the top.
Start a career at 5Point

Apply online here.
Email questions to recruiter@5pointcu.org.

If you email any of our 5Point email addresses, you'll hear from us by the next business day. If you need immediate assistance, call us at 1.800.825.8829.

 
SERVICE • COMMUNITY • ACCOUNTABILITY • TEAMWORK • LOYALTY