How to Report Fraud on your 5Point Debit or Credit Card:
If your 5Point debit or credit card has been lost, stolen, or you suspect fraudulent activity,
cancel your card immediately by calling
1.800.825.8829. You can also report to the following:
1.800.825.8829 Visa Debit
How to Report Identity Fraud:
If you know, or even think, you’ve been a victim of identity fraud, take immediate action and follow these five steps.
More specifics can be found on the FTC’s Identity Theft Website.
- Report the fraudulent activity. If the activity is related to our financial institution please contact us directly. If it is related to another financial institution, your credit card company, or any other organization contact them directly. Contact one of the three consumer reporting companies and have a fraud alert placed on your credit report. This will help stop fraudsters from opening any additional accounts in your name.
- Contact only one of the following (the others are required to contact the other two):
- Close any accounts that you know - or even think – might have been tampered with or opened fraudulently. Report the transgression to a security spokesperson at the relevant company. Ask them about any additional steps – they’ll probably ask you to send relevant copies of the fraudulent activity. The FTC Identity Theft Report has replaced the FTC Identity Theft Affidavit. When you report identity theft to the FTC at IdentityTheft.gov, you will get an FTC Identity Theft Report. The Report serves as your statement, created under penalty of perjury, about the identity theft. You can use the Report the same way you would have used the Affidavit.
- File your complaint with the FTC. Use the online complaint form; or call the FTC’s Identity Theft Hotline, toll-free: 1-877-ID-THEFT (438-4338); TTY: 1-866-653-4261; or write Identity Theft Clearinghouse, Federal Trade Commission, 600 Pennsylvania Avenue, NW, Washington, DC 20580.
- Sharing your identity theft complaint with the FTC will help law enforcement officials track down identity thieves and stop them. Call or visit the local police or police in the community where the identity theft took place and file a report. Have a copy of your FTC ID Theft complaint form available to give them. Obtain a copy of the police report and the police report number.
How to Report a Cyber Crime:
If you've been the victim of a cyber crime, file a complaint with the Internet Crime Complaint Center (IC3) at
IC3.gov.
Click here to learn more about cyber crimes and the IC3.