Notice | We’re in the process of updating our debit card program, and, if you use Discover Debit, the changes will impact your account. Click here to learn more.

There’s nothing more important to us than the safety and security of your accounts.

When you trust us with your savings and investments, that means something – and we’re 100% committed to living up to that trust. Here are tips you can use to contribute to your accounts’ safety, and to banking safely in general. It’s best to be aware of frauds that can allow identity thieves to take advantage of your hard-earned money. Together, we can keep your investments where they belong  – safe, secure, and right here at 5Point.
 

Scam Alert | 09.15.2020

Attorney General Ken Paxton warned Texans about scammers sending text messages that include a false package delivery notice and a fraudulent link. The text messages in question usually claim that a package is pending delivery and requests the recipient to “claim ownership” by providing their credit card and personal information.
 
Any Texan who receives a suspicious text message should take the following steps:
  • Do not click on any links.
  • Do not respond to the message, share the message, or give out any personal, financial or identifying information.
  • Delete the message and block the number that sent the message.
  • Report the phone number and message contents to the Office of the Attorney General or the Federal Trade Commission.
 
Shipping companies such as DHL, UPS, FedEx and Amazon will not contact consumers about issues with a package via text message. Unsolicited text messages, particularly those containing unfamiliar links or purporting to come from a company you have not contacted first, should always be treated with caution.
 
Report suspected fraud to the attorney general’s Consumer Protection Division by calling toll-free 1-800-621-0508 or by filing an online complaint at https://www.texasattorneygeneral.gov/consumer-protection/file-consumer-complaint.
 

Safe-Banking Tips

  1. Create a strong password. Make sure it’s unique to our site, and use a mix of characters and symbols to make it harder to crack. Read more about how we keep your online 5Point account safe here.
  2. Always check the source. 5Point will never send you a text or email asking for your login information. If you receive a communication claiming to be from 5Point that asks for this kind of privileged information, please report it immediately. For more email fraud prevention tips, click here.
  3. Read the fine print. When you receive mail about your 5Point loans, make sure it was actually sent by 5Point. Click here to view an example of mail fraud attempting to look like it was sent from the 5Point Mortgage Department.
  4. When you check your account online, make sure you’re using a secure location. Use a computer that’s exclusive to you, or use a computer or network you know and trust. Always log out when you’re finished.
  5. Check your credit report annually.
  6. Monitor your postal mail, and shred documents containing personal information before discarding.
  7. Beware of telephone scammers. These thieves often target the elderly, posing as telemarketers or employees of an organization and asking for a “good faith” payment for a real product or company. In this way, they receive credit card numbers and sometimes passwords. Click here to read about scammers pretending to call from the Social Security Administration in order to get your Social Security number. 
  8. When traveling, be aware of “skimming.” Local thieves are known to rig ATMs with tiny hidden devices that record and transmit card data. You can avoid this by checking an ATM for a Bluetooth signal (often a network named Free2Move). If you detect one, move on to another ATM.
  9. Never let anyone you don’t know use your account for any purpose. A type of thief known as a “card cracker” offers to pay you for the use of your bank account. He or she asks you to deposit checks, often through remote deposit or ATM. These checks are unfunded, but once the other party has withdrawn the money from your account, you are liable for these counterfeit checks when they are returned.

Fraud Information Resources

Click here for a list of commonly used fraud tactics.

The National Credit Union Administration offers tools to help the elderly manage money and protect themselves against fraud. NCUA's Pocket Cents financial literacy website includes an entire section on issues of particular interest to older Americans. NCUA also has a video explaining how certain financial scams specifically target older Americans and how to avoid being victimized. The agency’s Consumer Assistance Center is available to answer questions or handle complaints. Click here to read about a recent Medicare scam explained by the Federal Trade Commission.
 
The MyCreditUnion.gov website contains tips on handling personal finances and protecting against frauds and scams aimed at older adults.

How to Report Fraud on your 5Point Debit or Credit Card:

If your 5Point debit or credit card has been lost, stolen, or you suspect fraudulent activity, cancel your card immediately by calling 1.800.825.8829. You can also report to the following:

1.800.528.2273 Visa Debit
1.800.442.4757 Mastercard Credit

How to Report Identity Fraud:

If you know, or even think, you’ve been a victim of identity fraud, take immediate action and follow these five steps. More specifics can be found on the FTC’s Identity Theft Website.
 
  1. Report the fraudulent activity. If the activity is related to our financial institution please contact us directly. If it is related to another financial institution, your credit card company, or any other organization contact them directly. Contact one of the three consumer reporting companies and have a fraud alert placed on your credit report. This will help stop fraudsters from opening any additional accounts in your name.
  2. Contact only one of the following (the others are required to contact the other two):
  3. Close any accounts that you know - or even think – might have been tampered with or opened fraudulently. Report the transgression to a security spokesperson at the relevant company. Ask them about any additional steps – they’ll probably ask you to send relevant copies of the fraudulent activity.You can also use the FTC Theft Affidavit ID Theft Affidavit (PDF, 56KB) as formal certification of your dispute.
  4. File your complaint with the FTC. Use the online complaint form; or call the FTC’s Identity Theft Hotline, toll-free: 1-877-ID-THEFT (438-4338); TTY: 1-866-653-4261; or write Identity Theft Clearinghouse, Federal Trade Commission, 600 Pennsylvania Avenue, NW, Washington, DC 20580.
  5. Sharing your identity theft complaint with the FTC will help law enforcement officials track down identity thieves and stop them. Call or visit the local police or police in the community where the identity theft took place and file a report. Have a copy of your FTC ID Theft complaint form available to give them. Obtain a copy of the police report and the police report number.

How to Report a Cyber Crime:

If you've been the victim of a cyber crime, file a complaint with the Internet Crime Complaint Center (IC3) at IC3.gov. Click here to learn more about cyber crimes and the IC3. 
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