Frequently Asked Questions:

Call 800.825.8829, the same number you're used to calling, and state the reason for your call. SARA will guide you the rest of the way.

A cleaner, more personalized experience from SARA! Simply say what you need instead of entering numbers on a phone.

Yes! You can check your account balances, process transfers between your own 5Point accounts, get loan information, and review account history. Just ask, and you will be prompted to enter your Social Security number and a PIN that SARA will provide by sending it to the number we have on file.

No, SARA will give you a unique PIN each time you call in.

No problem! Just ask for a team member from the department you need. SARA will transfer you.

SARA is available 24/7! If needed, she can also connect you with our after-hours call center.

Nothing! Members do not need to do anything differently.

Authenticated use requires access to a mobile device.

The previous system was outdated and limited the services we could provide.